The Citizen Access Portal is a cloud-based solution that allows citizens and contractors to access parcels, permits and projects data that relates to property they own, manage, occupy or identified as a contractor for a specific project.
Key Features Include:

Online Plan and Document Upload - saving time and allowing applicants, contractors and others to upload proposed plans and required documents.
Request Inspections - schedule inspections and check the status of completed inspections 
Submit Complaints and have those complaints automatically routed to the concerned department.  The public has the ability to check the complaint status instantly
License Management allows users to apply for or renew their business or contractor license.  Contractor licensing data links to the permit and project system
Make a payment online quickly and have it reflect the updated status for payment of fees and fines associated with violations or fire/safety inspections.